P.O. Box 23
CONTROLLER (MATTERS RELATING TO THE REGISTRATION)
www.skincollagen.com customer register
GENERAL RULES ON THE PROCESSING OF PERSONAL DATA
We gather data of the person that has registered in www.skincollagen.com website or has made a purchase in www.skincollagen.com website.
DATA THAT WE COLLECT
- E-mail address
- Postal address
- Delivery address
- Telephone number
- Mobile number
- Payment details
- Payment card details (third parties: Stripe, PayPal)
- Bank account details (third parties: Stripe, PayPal)
- Order details
- Shipping details
USE OF THE REGISTRY
We will only gather the relevant information, so we will keep your information for as long as we are required by law or is relevant for our company. We may collect various information if you are placing an order on www.skincollagen.com website. We gather, store and process your data for providing our services and processing your purchase on www.skincollagen.com website.
You may visit and browse www.skincollagen.com website anonymously without having to provide any personal details, unless you have an account on the www.skincollagen.com website and have logged on with your user name and password.
PERSONAL INFORMATION REGARDING THIRD PARTIES
We may use the information you have provided to enable us to process your orders and to provide you with the services and information offered through www.skincollagen.com website. We may also use the information you have provided to administer your account with us, verify and carry out your online payments. We may identify visitors on our website and carry out research on our users. We may also send useful information based on the previous orders you have made. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you may end this at any time. We may pass your name and address on to a third party such as a courier (Posti Ltd.) in order to send your shipments to you. We shall not share any of your personal information with any third parties located outside the European Union.
Payments that you make through www.skincollagen.com website will be processed by Skin Collagen and/or its partners (Stripe, PayPal). You must only submit to www.skincollagen.com website the information which is accurate and not misleading. It is your responsibility to keep the information up to date and inform us of the changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on www.skincollagen.com website. In this website you can view the details of your orders, administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
We may send you information on www.skincollagen.com website and our other websites regarding products, sales promotions, competitions and newsletters. If you wish not to receive any of this information, you may unsubscribe the newsletter at any time.
Www.skincollagen.com website has several social plugins provided by the social networks, such as Facebook, Pinterest, Instagram and Twitter. When you are visiting our website that contains a social plugin, your browser establishes a direct connection to the social network servers. These social networks directly transfer the plugin content to your browser which embeds the latter into the website, enabling them to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site with your IP address is transferred to these social network servers where the data are stored. This occurs even if you do not have an account on the specific social network or are not logged into their network at the time.
If you are logged into a social network, your visit can be assigned to your social network account. If you interact with the plugins, the corresponding information is transmitted from your browser directly to these social networks and stored by them. The information can also be published on in their networks.
If you are a social network member and do not want them to connect the data concerning your visit to our website with your member data already stored by them, please log off the social network before entering to our website. You can also block the social plugins by using add-ons for your browser.
It is not obligatory to accept cookies to visit our www.skincollagen.com website. If you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies that you are able to use the shopping basket and checkout functions. Cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies may help us to save any information you have entered, so you do not have to enter it all again the next time you visit.
There are two kinds of cookies; session cookies and temporary/permanent cookies. The session cookies are deleted when you quit your browser, and these are used to allow you to use our shopping basket function. The temporary/permanent cookies are stored for longer time and help our system to recognize that you have visited our website before and to remember the settings and products you have preferred. With these cookies we are able to collect and analyze data to improve our www.skincollagen.com website. Cookies make the website easier to use and help us to provide you with personal recommendation of products you may like. We are aiming to provide you the best possible shopping experience. The cookies used by Skin Collagen are never used to store any of your personal information, so our www.skincollagen.com website gathers information that could be useful in tailoring our adverts and online offer to our customers.
The Skin Collagen website uses technology which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
To ensure the tailored design and optimum performance of this website, solutions and technologies not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to this website can opt out here — at any time — of the collecting and storing of their data.
Every time you visit www.skincollagen.com website, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to www.skincollagen.com, how much information has been stored and which browser you have been using.
Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.
The anonymous information stored in this log file is then used to improve the shopping experience on the www.skincollagen.com website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.
Using our online services, you provide your permission for www.skincollagen.com to analyze and use protocol data to develop and optimize this online shop.
OUR SECURE CUSTOMER REGISTER
We have made appropriate technical security procedures to prevent unauthorized or unlawful access and to prevent accidental loss of your information. When we collect data through the www.skincollagen.com website, we collect your personal details on a secure servers with firewalls. When we collect payment card details electronically, our agents (Stripe, PayPal) use encryption by using SSL-coding (Secure Socket Layer), which makes it really difficult for outsiders to decrypt your details. Please do not to send us full credit or debit card details in unencrypted electronic communications. We seek to maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
If you are concerned about your personal data in our system, you may request this information from us. You have the right to require us to correct your personal data or ask us to stop using your personal data for direct marketing purposes. You may contact us by e-mail info(at)skincollagen.com or by mail Skin Collagen, P.O. Box 23, 02321 Espoo, Finland, Europe.